/* Main Styles for Support Management Module */
:root {
  --primary-color: #C4212A;
  --secondary-color: #6D6E71;
  --accent-color: #FED219;
  
  --status-new: #0d6efd;
  --status-in-progress: #fd7e14;
  --status-waiting-customer: #6f42c1;
  --status-waiting-internal: #20c997;
  --status-resolved: #198754;
  --status-closed: #6c757d;
  --status-reopened: #dc3545;
  --status-cancelled: #343a40;
  
  --priority-low: #198754;
  --priority-medium: #0d6efd;
  --priority-high: #fd7e14;
  --priority-urgent: #dc3545;
}

body {
  font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
  color: #333;
  background-color: #f8f9fa;
}

.container-fluid {
  padding: 0;
}

/* Header Styles */
.header {
  background-color: #C4212A;
  color: white;
  padding: 1rem 2rem;
  box-shadow: 0 2px 5px rgba(0, 0, 0, 0.1);
}

.logo {
  height: 40px;
  width: auto;
}

.header h1 {
  font-size: 1.5rem;
  margin: 0;
  color: white;
}

.user-info {
  display: flex;
  align-items: center;
  justify-content: flex-end;
}

.user-name {
  margin-right: 10px;
  font-weight: 500;
}

.user-avatar {
  width: 35px;
  height: 35px;
  border-radius: 50%;
  border: 2px solid white;
}

/* Navigation Styles */
.main-nav {
  background-color: var(--secondary-color);
  padding: 0.5rem 0;
}

.main-nav .nav-link {
  color: rgba(255, 255, 255, 0.8);
  padding: 0.5rem 1rem;
  border-radius: 4px;
  margin: 0 2px;
}

.main-nav .nav-link:hover {
  color: white;
  background-color: rgba(255, 255, 255, 0.1);
}

.main-nav .nav-link.active {
  color: white;
  background-color: rgba(255, 255, 255, 0.2);
  font-weight: 500;
}

/* Tab Navigation */
.nav-tabs .nav-link {
  color: var(--secondary-color);
  font-weight: 500;
}

.nav-tabs .nav-link.active {
  color: var(--primary-color);
  font-weight: 600;
  border-bottom: 3px solid var(--primary-color);
}

/* Card Styles */
.card {
  border-radius: 0.375rem;
  box-shadow: 0 0.125rem 0.25rem rgba(0, 0, 0, 0.075);
  margin-bottom: 1.5rem;
}

.card-header {
  background-color: #f8f9fa;
  border-bottom: 1px solid rgba(0, 0, 0, 0.125);
  padding: 0.75rem 1.25rem;
}

.card-header h2, .card-header h5 {
  margin: 0;
}

/* Button Styles */
.btn-primary {
  background-color: var(--primary-color);
  border-color: var(--primary-color);
}

.btn-primary:hover, .btn-primary:focus {
  background-color: #a01c23;
  border-color: #a01c23;
}

.btn-secondary {
  background-color: var(--secondary-color);
  border-color: var(--secondary-color);
}

.btn-secondary:hover, .btn-secondary:focus {
  background-color: #5a5b5e;
  border-color: #5a5b5e;
}

.btn-accent {
  background-color: var(--accent-color);
  border-color: var(--accent-color);
  color: #212529;
}

.btn-accent:hover, .btn-accent:focus {
  background-color: #e5bc17;
  border-color: #e5bc17;
  color: #212529;
}

/* Table Styles */
.table th {
  background-color: #f8f9fa;
  font-weight: 600;
}

.table-hover tbody tr:hover {
  background-color: rgba(0, 0, 0, 0.03);
}

/* Status Badge Styles */
.status-badge {
  display: inline-block;
  padding: 0.25rem 0.5rem;
  border-radius: 0.25rem;
  font-size: 0.875rem;
  font-weight: 500;
  text-align: center;
  white-space: nowrap;
  vertical-align: baseline;
}

.status-new {
  background-color: var(--status-new);
  color: white;
}

.status-in-progress {
  background-color: var(--status-in-progress);
  color: white;
}

.status-waiting-customer {
  background-color: var(--status-waiting-customer);
  color: white;
}

.status-waiting-internal {
  background-color: var(--status-waiting-internal);
  color: white;
}

.status-resolved {
  background-color: var(--status-resolved);
  color: white;
}

.status-closed {
  background-color: var(--status-closed);
  color: white;
}

.status-reopened {
  background-color: var(--status-reopened);
  color: white;
}

.status-cancelled {
  background-color: var(--status-cancelled);
  color: white;
}

/* Priority Badge Styles */
.priority-badge {
  display: inline-block;
  padding: 0.25rem 0.5rem;
  border-radius: 0.25rem;
  font-size: 0.875rem;
  font-weight: 500;
  text-align: center;
  white-space: nowrap;
  vertical-align: baseline;
}

.priority-low {
  background-color: var(--priority-low);
  color: white;
}

.priority-medium {
  background-color: var(--priority-medium);
  color: white;
}

.priority-high {
  background-color: var(--priority-high);
  color: white;
}

.priority-urgent {
  background-color: var(--priority-urgent);
  color: white;
}

/* Filter Section */
.filter-section {
  margin-bottom: 1.5rem;
}

/* Ticket Detail Styles */
.ticket-header {
  background-color: #f8f9fa;
  padding: 1rem;
  border-radius: 0.375rem;
  margin-bottom: 1rem;
}

.ticket-meta {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(200px, 1fr));
  gap: 1rem;
  margin-top: 1rem;
}

.ticket-meta-item {
  display: flex;
  flex-direction: column;
}

.ticket-meta-label {
  font-size: 0.875rem;
  color: var(--secondary-color);
  margin-bottom: 0.25rem;
}

.ticket-meta-value {
  font-weight: 500;
}

.ticket-message {
  background-color: white;
  padding: 1rem;
  border-radius: 0.375rem;
  border: 1px solid #dee2e6;
  margin-bottom: 1rem;
}

.message-history {
  margin-top: 2rem;
}

.message-item {
  background-color: white;
  padding: 1rem;
  border-radius: 0.375rem;
  border: 1px solid #dee2e6;
  margin-bottom: 1rem;
}

.message-header {
  display: flex;
  justify-content: space-between;
  margin-bottom: 0.5rem;
}

.message-sender {
  font-weight: 600;
}

.message-date {
  color: var(--secondary-color);
  font-size: 0.875rem;
}

.message-content {
  margin-bottom: 0.5rem;
}

.message-attachments {
  margin-top: 0.5rem;
  padding-top: 0.5rem;
  border-top: 1px solid #dee2e6;
}

.attachment-item {
  display: inline-flex;
  align-items: center;
  background-color: #f8f9fa;
  padding: 0.25rem 0.5rem;
  border-radius: 0.25rem;
  margin-right: 0.5rem;
  margin-bottom: 0.5rem;
  font-size: 0.875rem;
}

.attachment-item i {
  margin-right: 0.25rem;
}

/* File Upload Area */
.file-upload-area {
  border: 2px dashed #dee2e6;
  border-radius: 0.375rem;
  padding: 1.5rem;
  text-align: center;
  margin-bottom: 1rem;
  background-color: #f8f9fa;
  cursor: pointer;
  transition: all 0.2s ease;
}

.file-upload-area:hover {
  border-color: var(--primary-color);
  background-color: #f1f1f1;
}

.file-upload-area.dragover {
  border-color: var(--primary-color);
  background-color: rgba(196, 33, 42, 0.05);
}

.file-preview {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  margin-top: 1rem;
}

.file-preview-item {
  position: relative;
  width: 100px;
  height: 100px;
  border-radius: 0.25rem;
  overflow: hidden;
  border: 1px solid #dee2e6;
}

.file-preview-item img {
  width: 100%;
  height: 100%;
  object-fit: cover;
}

.file-preview-item .file-icon {
  width: 100%;
  height: 100%;
  display: flex;
  align-items: center;
  justify-content: center;
  background-color: #f8f9fa;
  font-size: 2rem;
  color: var(--secondary-color);
}

.file-preview-item .file-name {
  position: absolute;
  bottom: 0;
  left: 0;
  right: 0;
  background-color: rgba(0, 0, 0, 0.7);
  color: white;
  padding: 0.25rem;
  font-size: 0.75rem;
  text-align: center;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.file-preview-item .file-remove {
  position: absolute;
  top: 0;
  right: 0;
  background-color: rgba(0, 0, 0, 0.7);
  color: white;
  width: 20px;
  height: 20px;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  font-size: 0.75rem;
}

/* Rich Text Editor */
.tox-tinymce {
  border-radius: 0.375rem !important;
  border-color: #dee2e6 !important;
}

/* Feedback Rating */
.rating-stars {
  color: var(--accent-color);
}

/* Responsive Adjustments */
@media (max-width: 768px) {
  .ticket-meta {
    grid-template-columns: 1fr;
  }
}

/* Page Section Display Control */
.page-section {
  display: block;
}

.page-section.d-none {
  display: none !important;
}

/* Breadcrumb Styling */
.breadcrumb {
  background-color: transparent;
  margin-bottom: 0;
  padding: 0.5rem 0;
}

.breadcrumb-item a {
  color: rgba(255, 255, 255, 0.8);
  text-decoration: none;
}

.breadcrumb-item.active {
  color: white;
}

/* Main Content Styles */
.main-content {
  padding: 2rem;
}

/* Alert Styling */
.alert {
  margin-bottom: 1rem;
}

/* Results Count */
.results-count {
  font-size: 0.875rem;
  color: var(--secondary-color);
}